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Game Lords Support

Cancelling Subscriptions

Before You Cancel

Section titled “Before You Cancel”

Before cancelling your subscription, consider these alternatives:

Downgrading Your Server

Section titled “Downgrading Your Server”

If cost is a concern, you might consider:

  • Smaller server size: Reduce RAM and CPU allocation
  • Different location: Some regions may be less expensive
  • Remove add-ons: Disable premium features you don’t need

Temporary Suspension

Section titled “Temporary Suspension”

For temporary breaks:

  • Pause subscription: Keep your data but stop billing
  • Seasonal planning: Schedule automatic suspension/resumption
  • Vacation mode: Temporary server hibernation

Cancellation Methods

Section titled “Cancellation Methods”

Self-Service Cancellation

Section titled “Self-Service Cancellation”

Through Your Control Panel

Section titled “Through Your Control Panel”
  1. Log in to your Game Lords account
  2. Navigate to “My Servers”
  3. Select the server you want to cancel
  4. Click “Manage Subscription”
  5. Choose “Cancel Subscription”
  6. Follow the cancellation wizard
  7. Confirm your cancellation

Through Billing Section

Section titled “Through Billing Section”
  1. Go to “Account Settings” > “Billing”
  2. Find the subscription you want to cancel
  3. Click “Manage” next to the subscription
  4. Select “Cancel Subscription”
  5. Complete the cancellation process

Contact Support

Section titled “Contact Support”

If you prefer assistance or have special circumstances:

  • Email: support@gamelords.com
  • Discord: Join our support server
  • Ticket System: Submit a cancellation request
  • Live Chat: Available during business hours

Cancellation Timing

Section titled “Cancellation Timing”

Immediate vs. End of Billing Period

Section titled “Immediate vs. End of Billing Period”

Cancel Immediately

Section titled “Cancel Immediately”
  • Server stops immediately
  • No refund for remaining time
  • Data may be deleted within 24-48 hours
  • Choose this for unused or compromised servers

Cancel at End of Billing Period

Section titled “Cancel at End of Billing Period”
  • Server continues until your next billing date
  • No charges after the current period
  • Full access until subscription expires
  • Recommended option for most users

Important Dates

Section titled “Important Dates”
  • Current billing period: Check when your next payment is due
  • Cancellation deadline: Cancel before the renewal date
  • Data retention: How long files are kept after cancellation

What Happens After Cancellation

Section titled “What Happens After Cancellation”

Immediate Effects

Section titled “Immediate Effects”
  • Billing stops (unless immediate cancellation)
  • Server continues running until subscription expires
  • No new charges to your payment method
  • Access to control panel remains until expiration

After Subscription Expires

Section titled “After Subscription Expires”

Server Shutdown

Section titled “Server Shutdown”
  • Server stops accepting connections
  • All services become unavailable
  • Player access is immediately cut off
  • Console and file access is disabled

Data Retention Policy

Section titled “Data Retention Policy”

Your server data is handled as follows:

First 7 Days

  • Complete server backup is maintained
  • Data can be recovered if you renew
  • No additional charges for data storage
  • Reactivation restores full functionality

After 7 Days

  • Server files are permanently deleted
  • Backups are removed from our systems
  • Data cannot be recovered
  • New subscription creates fresh server

Important: Download any important data before cancellation!

Downloading Your Data

Section titled “Downloading Your Data”

Before Cancellation

Section titled “Before Cancellation”

We strongly recommend backing up important data:

Using the Control Panel

Section titled “Using the Control Panel”
  1. Go to “Backups” section
  2. Create a final backup
  3. Download the backup file
  4. Store safely on your local system

Using File Manager

Section titled “Using File Manager”
  1. Navigate to “Files”
  2. Select important directories
  3. Download individual files or folders
  4. Pay special attention to:
    • World/map files
    • Configuration files
    • Player data
    • Custom content

Using FTP/SFTP

Section titled “Using FTP/SFTP”

For large amounts of data:

  1. Connect using FTP client
  2. Download entire server directory
  3. Verify all files transferred successfully

What to Back Up

Section titled “What to Back Up”

Minecraft Servers

Section titled “Minecraft Servers”
  • World folder: Contains your map data
  • plugins folder: Custom plugins and configurations
  • server.properties: Server configuration
  • ops.json: Operator permissions
  • whitelist.json: Whitelisted players

Rust Servers

Section titled “Rust Servers”
  • server/rust/cfg: Configuration files
  • server/rust/data: Player and building data
  • oxide: Plugin data and configurations

Valheim Servers

Section titled “Valheim Servers”
  • worlds: World save files
  • config: Server configurations
  • BepInEx: Mod data (if applicable)

Refund Policy

Section titled “Refund Policy”

Standard Refund Terms

Section titled “Standard Refund Terms”
  • New subscriptions: 48-hour refund window
  • Unused services: Prorated refunds may be available
  • Service issues: Full refund if we cannot resolve problems
  • Accidental purchases: Contact support within 24 hours

Refund Process

Section titled “Refund Process”
  1. Contact support with your request
  2. Provide order/subscription information
  3. Explain reason for refund request
  4. Allow 3-5 business days for processing
  5. Refunds appear on original payment method

Non-Refundable Situations

Section titled “Non-Refundable Situations”
  • Services used for more than 48 hours
  • Violations of terms of service
  • Chargebacks or payment disputes
  • Excessive refund requests

Reactivating After Cancellation

Section titled “Reactivating After Cancellation”

Within Data Retention Period (7 Days)

Section titled “Within Data Retention Period (7 Days)”
  1. Log in to your account
  2. Navigate to cancelled subscription
  3. Click “Reactivate”
  4. Complete payment process
  5. Server restores with all previous data

After Data Deletion

Section titled “After Data Deletion”
  • Must create new subscription
  • Previous data cannot be recovered
  • Treated as new server setup
  • Previous configurations lost

Alternative Options

Section titled “Alternative Options”

Transferring Ownership

Section titled “Transferring Ownership”

Instead of cancelling, consider:

  • Transfer to friend: Give server to another player
  • Sell subscription: Transfer billing responsibility
  • Gift remaining time: Share with community members

Contact support to arrange ownership transfers.

Switching Games

Section titled “Switching Games”

If you want to try a different game:

  • Game migration: Keep same resources, change game
  • Subscription modification: Adjust for different requirements
  • Multiple servers: Run various games simultaneously

Common Cancellation Scenarios

Section titled “Common Cancellation Scenarios”

Moving to Another Host

Section titled “Moving to Another Host”
  1. Download all server data first
  2. Set up new hosting elsewhere
  3. Migrate players to new server
  4. Cancel Game Lords subscription after migration

Financial Difficulties

Section titled “Financial Difficulties”
  1. Contact support about payment plans
  2. Consider downgrading server size
  3. Look into temporary suspension options
  4. Check for available discounts or promotions

Technical Issues

Section titled “Technical Issues”

Before cancelling due to problems:

  1. Contact technical support
  2. Allow time for issue resolution
  3. Consider service credits for downtime
  4. Explore alternative solutions

Lack of Use

Section titled “Lack of Use”

For inactive servers:

  1. Enable server hibernation if available
  2. Consider pause/resume options
  3. Set up automatic shutdown schedules
  4. Only cancel if permanently done

Need Help?

Section titled “Need Help?”

Before You Cancel

Section titled “Before You Cancel”

Cancellation Support

Section titled “Cancellation Support”
  • Live Chat: Immediate assistance during business hours
  • Support Tickets: Detailed help with specific issues
  • Phone Support: Available for premium customers
  • Email: support@gamelords.com for any questions

Emergency Contacts

Section titled “Emergency Contacts”

For urgent issues requiring immediate cancellation:

Remember: Our support team is here to help find solutions before cancellation becomes necessary!